⚖️ AI Receptionist for Law Firms

Capture Every Client Inquiry. Confidentially.

Ava handles client intake, routes by practice area, and books consultations 24/7 — with the discretion your firm demands and the availability your clients expect.

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Sound Familiar?

Every law firm loses clients to missed calls. The ones that don't have a system.

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Attorneys Unavailable During Court

Your lawyers are in discovery, depositions, or at the courthouse all day. Calls go unanswered, and prospective clients don't wait — they find the next firm on Google.

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Intake Calls Going to Voicemail

A potential client calls about a time-sensitive matter — a custody issue, a personal injury claim. They hit voicemail, don't leave a message, and hire the firm that answered.

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Sensitive Info Left on Voicemail

Clients leaving detailed legal matters on voicemail creates confidentiality risks and makes clients feel uncomfortable before the relationship even starts.

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After-Hours Leads Choose Competitors

Legal emergencies don't follow business hours. A 9 PM call about a DUI arrest or a next-morning injunction goes to whoever answers — and that should be you.

How Ava Helps Your Firm

Built for the unique demands of legal practice — confidentiality, routing, and 24/7 responsiveness.

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Confidential Client Intake

Ava collects the caller's name, contact info, nature of the matter, and urgency — treating every interaction with the discretion your clients expect from a legal practice.

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Conflict Check Preparation

Before booking a consultation, Ava collects the opposing party's name and relationship to the caller — giving your intake team the information needed to run a conflict check promptly.

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Practice Area Routing

Family law, personal injury, real estate, immigration — Ava routes every caller to the right practice area and the right attorney, based on the nature of their matter.

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Consultation Scheduling

Ava books initial consultations directly into your calendar — paid or free, in-person or virtual — and sends the client a confirmation with your office address and what to bring.

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Confidential Message Taking

For matters that require attorney review before a consultation is booked, Ava takes a detailed, confidential message and routes it securely to the appropriate lawyer or intake coordinator.

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SMS Follow-Up

After every call, Ava texts the caller a summary of next steps — confirmation details, intake form link, or what to expect from the firm's follow-up process.

Hear It in Action

A prospective client seeking family law help — intake, conflict check prep, and consultation booked.

Ava — AI Receptionist

● Live Call

Caller

Hi, I'm looking for a family lawyer. I need to start separation proceedings.

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I can help you connect with one of our family law attorneys. Can I ask a bit about the situation to make sure we route you to the right person — is this a straightforward separation, or are there children or significant assets involved?

Caller

We have two kids and a house. It's getting complicated.

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Understood. Our family law team handles exactly these situations. How urgent is this — are you looking to start the process soon, or gathering information for now?

Caller

I'd like to get started. Can I book a consultation?

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Absolutely. Before I book you in, I need to check for any conflicts of interest. Can I get the full name of your spouse?

Caller

David Chen.

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Thank you. I have a 45-minute consultation available with our senior family lawyer, Patricia Osei, this Thursday at 3 PM or Friday at 10 AM. Which works better?

Caller

Thursday at 3 PM.

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You're booked for Thursday at 3 PM with Patricia Osei. I'm sending you a confirmation text now with the office address and a short intake form. Please bring any relevant documents — marriage certificate, any existing agreements. Is there anything else I can help with?

Real Scenarios, Real Results

How AVADesk captures clients — and protects your firm's reputation — every day.

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Attorney in Court All Day

Your litigation team is in court from 9 AM to 4 PM. Fourteen calls come in during that time. Ava answers every one, qualifies each matter, books consultations for the three ready-to-hire clients, and routes two urgent messages to the duty partner. No leads lost.

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8 PM Personal Injury Call

A man calls at 8 PM — he was in a car accident that afternoon and doesn't know what to do. Ava walks him through what information to gather, books a morning consultation with your PI team, and sends him a "what to do after an accident" guide via SMS. You have a new client before 9 AM.

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Consultation No-Show Prevention

A client books a consultation but doesn't confirm. Ava sends a reminder text 48 hours before, then again the morning of. If the client needs to reschedule, Ava handles it and fills the slot. Your lawyers spend their time on billed consultations, not empty slots.

93%

of callers prefer speaking to Ava over leaving voicemail

< 1s

average answer time

100%

of after-hours inquiries captured, not lost

24/7/365

Never closed

Plans That Fit Your Firm

Solo practitioners to multi-practice firms. All prices in CAD.

Starter

$49/mo

Solo practitioners and boutique firms — intake, message taking, consultation booking

Growth

$149/mo

Practice area routing, conflict check prep, intake forms, SMS confirmations

Professional

$299/mo

Full firm support, multi-attorney routing, CRM integrations, bilingual (EN/FR)

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Frequently Asked Questions

Everything you need to know before getting started.

How does AVADesk handle solicitor-client privilege and confidentiality?

Ava is designed to be discreet. She collects only the information necessary for intake, never records full legal details without consent, and routes sensitive information securely to your intake team rather than storing it in a general inbox. All data is encrypted and stored on Canadian infrastructure. We recommend reviewing our Data Processing Agreement with your firm's privacy counsel.

Can Ava route calls by practice area — family, criminal, real estate?

Yes. You configure your practice areas and attorney profiles in AVADesk. Ava asks a few qualifying questions to determine the matter type and routes accordingly. For firms with duty counsel or general intake coordinators, you can route all calls there first and let your team triage.

How does conflict check preparation work?

When a prospective client calls, Ava can be configured to collect the opposing party's name before booking a consultation. This information is routed to your intake team so a conflict check can be run before the slot is confirmed. The consultation is tentatively booked but flagged as pending conflict clearance.

Can Ava answer questions about fees and retainers?

Ava can provide general information — like whether your firm offers free initial consultations, your typical retainer range for a practice area, or hourly rate brackets — if you configure this in your knowledge base. She won't provide specific fee quotes, as those require attorney assessment of the matter.

Is AVADesk suitable for LSO-regulated Ontario firms, or other provincial bars?

Yes. AVADesk is used by firms across Canadian provinces. We comply with Canadian privacy law (PIPEDA) and our intake process is designed to respect the Law Society of Ontario's guidelines on client communication and confidentiality. For Quebec firms, we offer bilingual (French/English) support on the Professional plan.

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